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Agentforce is undoubtedly Salesforce’s “new shiny object,” but it first requires a significant investment in your Salesforce instance. Before jumping right in with Agentforce, it’s worth looking into the many AI aspects in Salesforce that are easier to take …
Chrissy Andrews has been drawn to entrepreneurship since childhood. She saw firsthand excitement of building companies from scratch as her father worked with multiple startups. While earning her degree in management and entrepreneurship at the University of …
Why Globalization Demands a Next-Generation CRM Strategy for Law Firms As law firms have gone global and clients become increasingly dispersed, traditional methods of business development—like relying on long-established relationships in a single city—no …
RLM versus CPQ: That’s one of the hottest topics in the Salesforce world these days, but it’s also one of the most confusing. Revenue Lifecycle Management (RLM) rolled out this spring to provide a seamless end-to-end sales experience for businesses, …
Fortunately for Kent, solving clients’ problems through Salesforce is what we do at DCS every day. He joined the company as a Salesforce Consultant in 2020 after several years working in Salesforce-focused roles at Accenture; Innovate, Inc., a smaller tech …
Although artificial intelligence (AI) seems to headline every article about business trends these days, the technology has been around for quite a while. Salesforce introduced its AI-powered Einstein tools eight years ago, in 2016. What’s new about AI …
If you come away from this post knowing one thing about Morgan Foley, it’s this: She doesn’t back down from a challenge. In 2017, Morgan had already distinguished herself as a systems consultant, helping her clients leverage Salesforce to its fullest to …
Salesforce has always had great new developments to share at its annual Dreamforce conference, but over the last 12 months, they have had a slew of new and exciting developments, particularly in the areas of AI and’ big data’. Because of that, Dreamforce …
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